Forgot your QIB username or password? Did your access get temporarily blocked? You can easily retrieve or reset them in just a few steps — anytime, anywhere.
Here’s how:
- Open the QIB Mobile App.
- Tap on “Forgot Username / Password?” on the login screen.
- Select what you want to do:
- Reset Password
- Retrieve Username
- Unblock Access
Depending on your selection, you’ll be guided through one of two quick verification options to confirm your identity:
- Using your QID and registered mobile number, or
- Using your Debit Card details
Once verified, you can retrieve your username, create a new password, or instantly unblock your access.
QIB has made it simple, secure, and seamless to get back into your account, ensuring you stay in control of your banking experience without visiting a branch or contacting support.
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FAQs
Yes, you can retrieve your User ID or reset your password through the QIB Mobile App.
- Avoid sequential or repeated characters
- Use a combination of uppercase, lowercase, numbers and special characters
- Avoid personal information in your password
- Aim for 8 or more characters
- Set up a strong password
- Never disclose your login details
- Avoid using shared or public computers
- Avoid using public or unsecured wi-fi
- Avoid clicking on any links to update personal information, use the QIB Mobile App instead
- Update your password regularly
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