Fulfilling our commitment
QIB recognizes that active communication with stakeholders and the public is integral to good business practices. So, to achieve this, we follow these guiding principles:
Equity and fair treatment
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Equity and fair treatment
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Efficiency
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Transparency, accountability, and simplicity
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Legality
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Cultural awareness
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Financial literacy
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Protection of privacy
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Feedback
QIB commits to deal fairly and honestly with consumers at all stages of their relationship, so that it is an integral part of the culture of a bank. QIB understands that extra care should also be made and special attention given to the needs of vulnerable persons and groups.
QIB uses modern communication technologies in a timely manner to convey its messages to its target groups. Synergies are sought when it comes to using different communication channels. QIB replies without unnecessary delay to information requests by the media and the public. QIB’s customers have access to adequate complaints handling mechanisms that are accessible, affordable, independent, fair, accountable, timely and efficient.
QIB maintains honesty, integrity, and transparency in all its communication and content. As an Islamic Financial Institution, the bank strives to be as transparent and open as possible, while being accountable towards our stakeholders. Our team also strives to eliminate ambiguities and omissions across all communication channels.
QIB promotes compliance with national and international laws and regulations. The Bank avoids content which encourages illegal behaviour or discrimination based on gender, religion, race, economic status or education.
As an Islamic financial institution that operates in a multicultural environment, QIB strives to communicate with its target groups in Arabic and English. As a Shari’a compliant bank that cherish the Islamic culture and values, QIB reinforces these values by adhering to a well-defined visual identity in its external and internal communication.
QIB strives to develop programmes and appropriate mechanisms to help existing and future consumers develop the knowledge, skills and confidence to appropriately understand risks, including financial risks and opportunities, make informed choices, know where to go for assistance when they need it.
QIB's data privacy and information security policy ensures that customers’ financial and personal information is protected through appropriate control and protection mechanisms.
QIB actively and regularly seeks feedback from its key target groups. This feedback is used to fine-tune our products, services and communication activities.
