Losing your card or suspecting unauthorized activity can be stressful but with QIB, you’re always in control. Through the QIB Mobile App, you can block your card instantly with a few taps, keeping your account secure at all times.
How to block your card?
If your card is lost, stolen, or used for a fraudulent transaction, simply:
- Log in to the QIB Mobile App.
- Tap on the card you wish to block.
- Go to Manage Card and toggle the Deactivate button.
Your card will be blocked temporarily, preventing any unauthorized use.
How to request a replacement card?
If you wish to permanently block your card and receive a new one, tap on More → Replace My Card. QIB will:
- Permanently block your existing card.
- Issue a replacement card and deliver it securely to your registered address through Qatar Post (QPost).
- Once issued, you can activate your new card digitally and add it to your digital wallet to start using it instantly – even before your physical card arrives.
- With QIB, security and convenience go hand in hand, giving you peace of mind whenever and wherever you bank.
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FAQs
No. Blocking your card through the QIB Mobile App is completely free.
Yes. The QIB Mobile App works anywhere with an internet connection. You can block your card instantly even if you are traveling abroad.
As soon as you deactivate the card in the app, all transactions will stop immediately.
No. You can block your card instantly through the QIB Mobile App without calling customer service. However, if you need assistance or suspect fraud, you can still contact QIB support.
Yes. Once you request a replacement card, your existing card will be permanently blocked to ensure security.
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