Get services beyond answers with your virtual assistant, Zaki – transfer funds, manage cards, request services, all through simple chats.
Features & benefits
Zaki is your virtual assistant that helps you get instant support without visiting a branch or calling the QIB Call Centre. With Zaki, you can:
Ask questions: Get instant, accurate answers about nearby banks, ATMs, products, and services.
Check live forex rates: Make smarter currency decisions with real-time, accurate exchange rates for 150+ currencies.
Smart card control: Manage your cards anytime with Zaki on the QIB website. Instantly block lost cards to prevent unauthorized use, request quick replacements or – all without the need for phone calls.
Request expert guidance: Choose products of your interest and request a callback through Zaki for personalized recommendations during business hours.
Request a cheque book: Order instantly through chat and receive delivery at your doorstep.
Send money: Transfer funds securely to Qatari accounts through simple conversations.
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Frequently asked questions
Zaki is a virtual assistant that provides you instant support without visiting a bank or calling QIB Service Centre.
With this smart virtual assistant, you get accurate answers about nearby banks, forex rates, ATMs, products, services, and benefits in seconds.
You can request a cheque book, transfer money within Qatar, and block/activate cards easily.
Currently, Zaki supports banking transactions within Qatar only.
Yes, we take robust security measures to keep your data safe.
Yes, Zaki provides support in English and Arabic.
Yes, Zaki helps you to block your card instantly.
Yes, login with your Mobile or Internet Banking credentials to use Zaki.
Need help? We’re always there for you.
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